Doesta Inbox

A communication app that brings messages from WhatsApp, Instagram and Facebook into one shared panel.

What is Doesta Inbox?

For businesses that receive customer requests on several messaging channels and answer them as a team.

Doesta Inbox brings messages sent to a business's WhatsApp, Instagram and Facebook accounts into one inbox. Whichever channel a customer writes from, the conversation appears in the same list, a team member picks it up and replies from the same screen.

At the start of the day, each agent sees the conversations assigned to them that are waiting for a reply and works through them. Managers can see who is handling each conversation and how long it has been waiting, and reassign it to someone else when needed.

What it offers.

Click a topic for details.

Multichannel messaging

WhatsApp, Instagram DM and Facebook Messenger messages land in the same inbox. Each conversation is tagged with its source channel, and replies go out through that same channel.

Team panel

Conversations are assigned to agents, internal notes can be added, and each one is marked open, pending or closed. Managers track the number of waiting conversations and the workload per agent from the panel.

Platform integrations

WhatsApp Cloud API and Meta accounts are connected to the panel through official integrations. Saved replies and message templates make it quick to answer common questions.