Consulting & support ↗
Maintenance, support & ongoing development
We stay with you after your systems go live. Fixes, updates and new requirements are handled under a support plan we agree on together.
Discuss this service
What we do.
We define the scope together. Click a topic for details.
01Software and hardware maintenance plans
For software, we put recurring tasks such as dependency updates, security patches and database maintenance on a schedule. For hardware products, we track site checks, firmware versions and spare part needs. The hours covered by the plan and response times are agreed in writing from the start.
02Bug analysis and version updates
We investigate reported bugs using logs and reproduction steps to find the root cause. We verify the fix in a test environment before releasing it, and add tests where needed so the same bug does not come back. We share what changed in each release in the release notes.
03New features and integrations
As your business changes, we plan new screen, report and module requests with scope and time estimates. When a connection to new software, a payment system or a device is needed, we add the integration without breaking the existing setup. Improvements are delivered in small pieces through regular releases.
04Prioritisation of support requests
We log incoming requests in a ticketing system and classify them by urgency and business impact. Issues that stop the system are handled first, and improvement requests are added to planned releases. You can follow the status of every request in the ticketing system.
What you receive.
Confirmed in the proposal.
Maintenance schedule and request tracking
Release notes and improvement suggestions
Services that work together.
All servicesFrequently asked questions.
Can you take over an existing project?
We start by reviewing the existing code, infrastructure, access and technical state. Then we set out the options for maintenance, improvement or a rebuild, with scope and cost for each.
Is the ad budget included in your fee?
Our proposals list media budget separately from campaign management and creative production fees. We set the budget with you based on your goals, and we do not promise specific sales or ranking results.
How are timelines and pricing decided?
Once requirements, integrations, deliverables and schedule are clear, we prepare a proposal with a clearly defined scope. For ongoing work, we can set up a regular working arrangement instead of a fixed project.
Do you provide support after delivery?
Yes. Maintenance, technical support, updates and new development can continue under a separate support plan or an ongoing service agreement. Response times and responsibilities are set out in the proposal.